Contact Us

At this time, we proudly offer services within South Lyon, Brighton, and Milford.

Getting Started

Thank you for considering Modern Day Snow White! All new clients must complete our online onboarding process before a Meet & Greet or pet care service can be scheduled.

Step 1: Create Your Time To Pet Account

Click the button below to create your secure client account:

[Create Your Time To Pet Account]

You will be asked to provide your name, contact information, address, and basic information about the services you are interested in.

Step 2: Add Every Pet in Your Household

Create a complete profile for every pet living in the household, even if some pets will not regularly receive services.

Please include:

Name, age, breed, and weight
Feeding routine
Daily care instructions
Medical conditions and allergies
Current medications
Behavioral concerns
Bite, aggression, or escape history
Handling preferences
Recent health changes

Complete and accurate information helps us determine whether we can safely meet your pets’ needs.

Step 3: Add Veterinary and Emergency Information

Every client must keep the following information on file:

Current primary veterinary office and phone number
Preferred emergency veterinary hospital
Emergency contact and phone number

Each pet must have an established relationship with a licensed veterinarian before services can begin.

Step 4: Review and Sign the Required Forms

Please carefully review and electronically sign all required agreements and authorizations, including our:

Client Service Agreement
Cancellation and Payment Policy
Veterinary and Medication Authorization
Emergency Care and CPR Authorization
Home Access and Safety Policies

By signing, you acknowledge that you have read, understand, and agree to all terms and policies.

Step 5: Request a Meet & Greet

Once your account and paperwork are complete, submit a request for a New Client Meet & Greet through the Time To Pet portal.

Please include:

The type of service you are interested in
Your anticipated start date
The days and approximate times care is needed
Any medical, behavioral, or scheduling needs we should review

Submitting a request does not guarantee availability or acceptance of services.

Step 6: Pay the Meet & Greet Reservation Fee

A $35 Meet & Greet Reservation Fee is required before the appointment is confirmed.

If you proceed with services, the full $35 will be applied as a credit to your first invoice. If services are not booked, the fee remains non-refundable and compensates our team for travel and consultation time.

Step 7: Our Team Reviews Your Request

Before scheduling the Meet & Greet, our team will review:

Your location
Requested services
Scheduling and staffing availability
Pet profiles and medical needs
Behavioral and safety information
Completed agreements and emergency contacts

A team member will contact you through Time To Pet if we are able to accommodate your request or if additional information is needed.

Step 8: Complete the Meet & Greet

During the Meet & Greet, we will:

Meet you and your pets
Review routines and care instructions
Discuss medications and medical needs
Review home access
Confirm emergency procedures
Evaluate safety and compatibility
Answer questions about our services

The Meet & Greet helps both parties determine whether Modern Day Snow White is the right fit.

Step 9: Receive Service Approval

Completing a Meet & Greet does not automatically guarantee services.

After the meeting, our team will confirm through Time To Pet whether your account has been approved and whether we can accommodate your requested care.

Step 10: Request Your Services

Once approved, you may submit service requests through your Time To Pet portal.

A submitted request is not confirmed until it has been reviewed and approved by our team. Please wait for confirmation before making travel or scheduling plans based on requested pet care.

Communication and Office Hours

All scheduling, messages, invoices, care instructions, and service requests are managed exclusively through Time To Pet.

Our administrative office hours are:

Monday through Friday
9:00 AM–5:00 PM

Messages received outside of business hours will be answered during the next business day. When your pet is actively receiving services, our team will continue communicating outside of office hours as needed regarding their care.

Ready to Get Started?

[Create Your Time To Pet Account]

Please complete every step before requesting your Meet & Greet. Incomplete profiles or missing forms may delay account review and scheduling.